The customer will be able to select the delivery method from among those available for his delivery area. You should bear in mind that delivery times, quality of service, delivery point and cost will be different for each form of transport. CAVINA.VINOTEK AND GASTROBAR SLU uses the national companies, DHL and NACEX, for home delivery of all purchases of drinks and products.

The delivery time to the customer's home is normally no more than 48 hours,

In the event that delivery exceeds the agreed delivery time by 50%, the purchaser will be entitled to a 10% discount on their next purchase.

Provided that the delay in delivery is not due to major causes not attributable to either the carrier or the company.   

Deliveries also depend on the availability of the chosen product and the delivery area. Before confirming your order, you will be informed of the shipping costs and transport times that apply to your specific order. However, both may vary depending on the specific circumstances of each order or dates of higher shipping load as blackfriday or christmas campaign. 

Transport times may be altered by extraordinary incidents in the carrier and by difficulties in the delivery of the goods.

The shipping costs that appear on the website when placing the order are calculated on a weight basis. Before confirming your order, the customer will be informed of the shipping costs and transport times that apply to your specific order.

We recommend that you check your order, in case you notice any incident (open package, spilled liquid, etc.) and inform us immediately.

The transport company makes two delivery attempts in the case of an absent recipient. After the second attempt, the addressee must pick up the shipment at the branch of the transport company. If the package is not picked up, the transport company will return the package to its origin. In this case, the shipping and return costs will be deducted from the amount of the purchase at the time of the refund. The return costs may differ from the shipping costs according to the tariff of the transport agency.

In the event that the shipment suffers a breakage, if you detect that the box is wet or damp, do not accept the order. The transport agency will notify us of the incident and we will automatically send a new shipment at no cost to you, do not pick it up. In this case, if a refund of the purchase amount is requested, the shipping and return costs incurred will not be deducted.