Frequently Asked Questions (FAQ)

Your personal Cavina account

What are the benefits of having an account with Cavina?

Accounts offer quick access to order history, shipment tracking and faster checkout options

How can I view my order history?

Log in to your account and click on "Order History" to view the details and status of your previous orders.

How do I update my shipping address or payment information?

Go to your account in the “Personal Details” section to update your shipping address and payment details.

How do I delete my user account?

Please contact us  to request the deletion of your account by e-mail info@cavina.es

Orders

How do I place an order?

To place an order, simply browse our online shop, select the bottles of wine you wish to purchase and add them to your cart. Then follow the checkout process to complete your purchase. We shall send you the confirmation of order placement and invoice via email.

Can I cancel or modify my order after placing it?

Once payment has been completed, orders are processed quickly to ensure timely delivery. Therefore, we cannot guarantee changes or cancellations once the order has been placed. However, if you need to make urgent changes, you are welcome to contact our support team via online chat during our customer service hours. Although we cannot guarantee that the change can be made, we will do our best to assist you to the best of our ability. We recommend that you carefully review your order before finalizing your purchase.

What payment options are available?

We accept credit/debit card payments (Visa, Maestro, MasterCard, American Express, Union Pay) and PayPal to provide secure and convenient payment options for our customers.

Do I have to buy a minimum number of bottles?

To ensure the best tasting experience and product quality, we recommend a minimum purchase of 6 bottles. This quantity allows us to maintain optimal conditions for each bottle, delivering an exceptional taste experience to you.

There are no limits and you can buy as many bottles as you like. It's worth noting, however, that the delivery price remains the same for 1 to 6 bottles, so it's worth ordering a set to get a better order price.

How is the quality of the wine guaranteed?

We work directly with reputable wineries and wine producers. All our bottles are carefully selected and properly stored to preserve their quality. We guarantee the authenticity and quality of every bottle we sell.

Can I get advice on which wine to choose?

Of course, our team of wine experts is available to provide you with personalized recommendations. Contact us via our online chat or email and we will be happy to help you.

Do you have rates for professionals?

Of course, for professionals like you, we create personalized quotations from a certain volume of purchase. Simply tell us the wines and quantity you need, along with your delivery address, and we will send you our best price. Contact us to receive a tailor-made offer that suits your needs. We are here to help you find the ideal wines for your business.

Can I pick up my order somewhere?

Yes, you will have the option to pick up your order depending on the carrier assigned to you. Once they have your package ready for delivery, you will receive a tracking email. This email will include the options available for the collection of your order. We recommend that you check this email as soon as you receive it and contact the carrier according to the instructions provided. The sooner you do this, the more flexible you can be about where and when to pick up your order. These points are often local shops, such as newsagents, stationers or florists, with extended opening hours, including weekends, for your convenience. This option gives you the flexibility to choose the place and time that best suits your needs to pick up your order.

Deliveries

How is delivery made and how long does it take?

We work with reliable courier services for deliveries. Delivery time varies by location, but generally, orders are delivered within 1-2 working days. Our carrier will provide you with a tracking number so you can track your order in real time.

Do you offer international shipping?

At the moment we deliver all over mainland Spain. Unfortunately, we do not offer international shipping at this time. We apologize for any inconvenience this may cause. If you have any further questions or requests, please do not hesitate to let us know.

What do I do if my order arrives damaged?

We regret any inconvenience. If your order arrives damaged, please make photos of the damage and contact our customer service team at info@cavina.esimmediately. We will investigate the problem and find a suitable solution.

What should I do if I was not at home during the delivery?

No problem at all. At CAVINA, we will make several delivery attempts to ensure that you receive your order. The shipping company will send you a tracking email, where you will have the option to select a new delivery date or a different delivery address. If you need help with this process, please do not hesitate to contact us directly at info@cavina.es, we are available Monday to Friday from 10:00 to 14:00 and 15:00-18:00 to help you with whatever you need.

What are the delivery times for orders?

Our delivery drivers operate from 9 a.m. to 8 p.m., Monday to Friday. For flexibility, choose the option of collection from local collection points, such as newsagents or stationers, indicated on your order tracking email. Many of these locations are also open on weekends.

What type of packaging do you use?

We use packaging designed exclusively for bottles, with reinforced cardboard boxes and internal protectors. In addition, all of our crates are eco-friendly, made from environmentally friendly materials.

Do you offer free shipping on certain orders?

Yes, for purchases of €60 or more.

Product

The product is out of stock. How could I know when you have it on sale?

If the wine you desire is out of stock, please email us at info@cavina.es with the name of the wine and the quantity you are interested in. We will be happy to keep you informed and will notify you as soon as it's back in stock. Thank you for your interest in CAVINA!

We hope that this information has answered your questions. If you have any further questions, please do not hesitate to contact our customer service at info@cavina.es WhatsApp or livechat. Thank you for choosing us for your wine making needs!